Dredge Customer Service - Ellicott Dredges

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Ellicott Customer Service, Parts, Sales and Field Service

Ellicott would like to take the opportunity during the winter months to offer special discounts for dredge parts of all sizes. Now is a good time to perform maintenance on your equipment. Performing simple maintenance now can be a deterrent to costly problems in the future. Please contact us to inquire about all items that are currently on sale.
Mention this web offer and receive an additional 5% discount on selected items.

Ellicott strives to be a leader in every aspect of our industry. Our mission is to serve our customers with the highest level of integrity and satisfaction. Customer Service is our primary goal and our job!

Contacts

Name	Title	Phone	Email
Jack Fiddes	Customer Service Manager	410-545-0256	jfiddes@dredge.com

Jerry Gladwell	Technical Assistance Manager	410-545-0253	jgladwell@dredge.com

Mark Heimberger	Field Service Manager	410-545-0212	mheimberger@dredge.com

Andrew Queral	Parts Sales and Field Service Representative	410-545-0223	aqueral@dredge.com

Brian D’Angelo	Parts Sales Representative	410-545-0239	bdangelo@dredge.com

General Inquiries
Telephone: 888-468-3228 or 410-625-0808
Fax: 410-752-3294
Email: parts@dredge.com

Inventory

The Spare Parts Department was established to provide Ellicott’s customers with replacement parts for dredges of any age directly from the OEM. When ordering parts, use the illustrated parts breakdown section from the Operations and Maintenance Manual to identify the part(s) by name and Ellicott part number. In addition to the part number, it is also necessary to give the dredge name and/or original contract number that are stamped into the bronze Ellicott plate on the aft side of the ladder hoist cylinder mounting frame.

	Download our current dredge parts inventory (PDF File, 53KB, Last Updated 2/20/2008)

How to Place an Order

To place an order please contact the Parts Department at 410-625-0808
.
When placing an order for parts, please have the following information:

Dredge name (if applicable)
Original contact number
Part's description
Ellicott part number
Quantity needed
Manufacturer's part number (if applicable)

	Ellicott accepts payment by cash, Visa, Mastercard or American Express.

Field Service

Ellicott's Field Service Team of highly qualified field engineers are available for the following:

Assembly of New Dredges
Installation of New Dredge Equipment
Service Supervision of Dredge Operations and Maintenance Procedures (especially helpful to new crews)
Advice on Efficient Operation
Troubleshooting and Diagnostics
Replacement Part Recommendations

- Service rates are based on a per diem basis.

To request service please contact Jack Fiddes at 410-545-0256 or Mark Heimberger at 410-545-0212.

For more information about a part or service, please submit our Parts and Service Form.
Our parts and service representative will review your request and contact you as soon as possible.

(Fields with an * are required.)

Your Contact Information

*First Name:

*Last Name:

*Company Name:

*E-mail Address:

*Telephone:

Fax:

*Country where you are located:

Dredge Information

Dredge Model:

Dredge Year:

Serial Number or
Contract Number :

Please tell us about the part or service that you need:

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Ellicott Dredges, LLC
1425 Wicomico St., Baltimore, Maryland 21230 U.S.A.
Email: Sales Department
Toll Free: 888-870-3005 Phone (410) 625-0808 Fax (410) 545-0200

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