Systems Administrator

We are currently seeking a Systems Administrator whom is responsible for providing Tier 1 IT support to customers in a service desk environment and ensuring working computer systems across the organization. This individual is responsible for communicating effectively and working well with others in all locations to help maximize the full capability of our technology. Effectively communicate with the Wisconsin location and work as the liaison for the Baltimore location. The Systems Administrator’s responsibilities include but are not limited to:

Essential Responsibilities:

• Serve as the first contact with internal customers who need technical assistance via the phone or email.
• Trouble and resolve all IT issues, both network and client workstation related.
• Install, support and maintain all internal and external networks.
• Perform daily systems monitoring and recommend upgrades / new applications as needed.
• Execute system backups and recovery.
• Manage email, anti-spam and virus protection.
• Set up new user accounts, permissions and passwords.
• Create, maintain and distribute IT Standard Operating Procedures.
• Troubleshoot PC hardware and software in a Microsoft networked environment.
• Adhere to escalation procedures to ensure all problems are resolved in a timely manner and with the highest level of customer service.
• Provide quick resolution and excellent customer service.
• Provide needed information on IT products and services.
• Enter all calls into help desk ticketing system and update tickets according to organizational guidelines.
• Provide training, guidance and technical support to all users.
• Plan and implement future IT expansions and projects.
• Follow-up as needed with internal customers.
• Provide feedback on processes and make recommendations on areas to improve.
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
• Communicate ideas for improving company processes and procedures with a positive and constructive attitude.
• Effective communication skills including verbal, written and presentation skills.
• Willingness to be flexible and adaptable to changing priorities.
• Participate in disaster recovery planning, testing and live system updates.
• Strong multi-tasking and organizational skills and ability to work independently and in a team environment with individuals that are non-technical.
• Work with third party support vendors when necessary.
• Repairing, installing, upgrading and reconfiguring: PC’s, network switches, network printers and scanners.
• Maintaining inventory and asset control records.
• Some travel may be necessary as this position will also be cross trained to help cover our Wisconsin, Maryland, location.
• Perform duties consistent with established safety and quality procedures, rules, and standards.

Supervisory Responsibilities

None.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Ability to prioritize, meet deadlines and work well under pressure. Able to work well with teams and individuals at all levels. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Certificate or degree in a computer-related field; and 5 years of systems administration and technical support experience in assisting team members or equivalent combination of education and experience. Proficient in computer systems and mobile devices including the MS Office Suite of products. Experience in diagnosing and resolving technical issues.

Hardware/Software Qualifications:

• Basic understanding of LAN/WAN technology
• Windows 10, 11 and others as needed
• Office 365
• Meraki Access Points
• Basic understanding of Microsoft Active Directory
• Antivirus
• Imaging solutions

Additional experience with the following is preferred but not required:

• VMware
• Windows Server 2016 and 2019
• Veeam
• NetSuite
• PRTG
• Sophos
• Mimecast
• Scripting –VBS, Powershell or Batch
• Solidworks
• AutoCAD
• Sonicwall
• Mitel
• Group Policy
• Windows Deployment Services (WDS)
• SQL
• Lansweeper

Language Skills

Ability to read, analyze, and interpret reports. Ability to effectively present information to others.

Mathematical Skills

Ability to work with mathematical concepts. Ability to apply concepts such as fractions and percentages to practical situations.

Reasoning Ability

Ability to collect data, track information, and update stakeholders accordingly.

Computer Skills

To perform this job successfully, an individual should have good working knowledge of hardware, software, Microsoft Office products and Company manufacturing software system.

Certificates, Licenses, Registrations

None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to touch or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Ellicott Dredges is an equal opportunity employer. We employ those that possess the necessary skills, education, and experience for the position, without regard to race, color, religion, age, sex, national origin, marital or veteran status, disability, immigration status, or any other category covered by applicable law.