Toll Free: +1 888-870-3005 410-625-0808 1611 Bush Street, Baltimore, MD 21230, USA

Network Administrator Baltimore, Maryland

Job Overview

The Network Administrator is responsible for providing day-to-day technical support for Staff along with various computer, server and network administration. This individual is responsible for the installation and maintenance of all hardware and software, monitoring the status of the network to ensure all devices are working properly, administration of the Company’s e-mail system and provide IT-related assistance to all clients.
The Network Administrator must possess the technical expertise, and knowledge of principles and practices of supporting Windows (in an enterprise environment), network security, LAN/WAN communications, and server management operating in a high-availability environment. Must have the ability to participate effectively on project teams to help drive successful completion, meeting timeline, quality, and budget targets. Must be able to communicate effectively with IT Department staff, as well as end-users and third-party providers. Must have the ability to perform technical system recovery and troubleshoot a broad array of devices and configurations across a multi-site footprint.

Responsibilities and Duties

  • Serve as a primary point of contact supporting technology incidents and requests, including but not limited to:
    • End-user Help Desk requests and incident tracking with Spiceworks ticketing system
    • Hardware and software support, upgrades and replacement of laptop, desktop, printer and server systems
    • Troubleshooting of network and/or server-related incidents.
    • Execution of approved network and server requests.
    • Set up new user accounts, permissions, and passwords
    • Manage e-mail, anti-spam and virus protection
    • Provide training and guidance to all users
    • Manage and monitor Veeam backups
    • Experienced in administering Office365 accounts, mailboxes, and multi-factor authentication
  • Perform ongoing systems maintenance and administration activities such as system patching, backup monitoring, system performance monitoring, security monitoring, etc.
  • Execute operational tasks associated with technology infrastructure initiatives, including but not limited to:
    • Administer and manage on-premise, data center, and cloud-based servers
    • Deploy laptop and desktop workstations to staff utilizing imaging software and best-practice methodologies
    • Deploy and configure network telecommunications devices (network switches, routers, wireless access points, etc.)
    • Update network security – maintain access permissions, implement policies, remediate vulnerabilities, etc.
  • Plan and implement future IT expansions and projects
  • Perform duties consistent with established safety and quality procedures, rules/standards.

Required Qualifications

  • High School Diploma or equivalent
  • (2)+ years of prior experience operating in a similar network administrator role.
  • Direct hands-on experience with troubleshooting and support of computers, servers, and network devices operating in a multi-site environment based on Microsoft technology.
  • Working knowledge with modern security, system patching, and threat protection best practices, tools, and technologies that are used to protect an enterprise-level computing environment.
  • Working knowledge of LAN/WAN/Wi-Fi configuration and troubleshooting concepts.
  • Working knowledge of common support and system administration tasks related to supporting email in a Microsoft Office365/Outlook based messaging environment.
  • Work involves special physical demands such as lifting 50 pounds or more, climbing ladders, etc. Lifting of computers, printers, and other computer-related equipment.
  • Incumbent to possess strong verbal and written communication skills
  • Able to prioritize, meet deadlines and work under pressure
  • Able to work well with teams and individuals at all levels

Desired or Preferred Qualifications

  • Bachelor’s degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems, or other information technology-related field to include course work in machine assembler computer languages, and operating systems and data communication technology for multipurpose, multi-tasking computers.
  • A+ Certification
  • Net+ Certification
  • Current Microsoft certifications in Desktop, Server, Exchange and/or Office365
  • Current Cisco certification of CCNA

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